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BDO LLP (NSDL)

Requirements : Cisco Unified Contact Centre Express ( UCCX) Solution

iFixture Solutions

• 
  Cisco Unified IP Phones
• 
  Cisco MediaSense
• 
  Cisco Agent Desktop (CAD)
• 
  Cisco Catalyst Switches
• 
  Cisco ISR (Integrated Services Routers)
• 
  Headsets

Outcome
The Cisco Unified Contact Center Express (UCCX) solution enhances
customer experiences by delivering intelligent call routing, automated
workflows, and real-time analytics. It empowers businesses with efficient,
scalable, and customizable contact center operations, improving agent
Productivity and response times. UCCX ensures seamless communication,
enabling personalized interactions, streamlined processes, and higher
customer satisfaction for businesses of all sizes.

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